Assessing the Use of Electronic Recruitment in Travel Agents and Hotels in Egypt

This research was conducted to give an overall assessment of the effectiveness of using electronic 
recruitment in travel agents and hotels in Egypt. The success of the tourism and hospitality 
industry depends on the quality of its employees and their effective management. E-recruitment is 
becoming a significant part of the recruitment strategy of all companies world-wide, in addition to 
becoming an increasingly popular method for job seekers in searching and applying for jobs. This 
research was applied on a sample of travel agents - category "A" and hotels in Egypt. A survey 
questionnaire was distributed from June to August 2017. About 300 forms were distributed, and 
the number of valid forms was 271 (133 from travel agents and 138 from hotels). 
 
The findings indicated that using e-recruitment in travel agents and hotels was more effectively 
than traditional methods in hiring. The results showed that there was a statistically significance 
correlation between all dimensions of e-recruitment process in travel agents and hotels. Moreover 
there was a significant difference between travel agencies and hotels and this difference was in 
favor of travel agencies in the dimensions of methods of recruitment and benefits of e-recruitment. 
On the other hand there is no significant difference between travel agents and hotels in the 
dimensions of disadvantage of e-recruitment process for hotels. 
 
This study presented few recommendations for hotels and travel agents such as: developing 
policies and procedures that will promote e-recruitment because of its contribution to reduce the 
cost of e-recruitment in the company; using variety of more methods of e-recruitment to attract 
new employee, and developing special software that will facilitate the search for the most efficient 
candidates who submitted their applications through the company's website.