Extent of Interest of Tourist Facilities in Providing Services for Tourists with Mobility Disabilities in Jordan: A Case Study Ajloun City

Document Type : Original Article

Authors

1 Tourism Management Department, Ajloun College, Al-Balqa Applied University, Jordan

2 Tourism Management Department , Ajloun College, Al-Balqa Applied University, Jordan

3 Department of Tourism Management, Ajloun College, Al-Balqa Applied University, Jordan

4 Department of Tourism Management, Aqaba University College, Al-Balqa Applied University, Jordan

Abstract

This study aims to evaluate the tourism services provided to local tourists with mobility disability in the tourist destination. In order to work on improving these services to attract a new segment of tourists and then increase sales. The importance of the study lies in showing the availability of services and facilities for local tourists with mobility disabilities in the main tourist sites in the city of Ajloun. Also this study sheds light on an important segment of society that did not receive the attention of the concerned authorities to provide appropriate services that suit their life needs, and satisfy their desires to enjoy the tourist trip despite losing some of their important functional capabilities. The study relied on the questionnaire as a tool in data collection. The results of the study indicated that the infrastructure and superstructure of some tourist facilities in Ajloun city are still not sufficiently suitable for tourists with mobility disabilities; which led to a low level of tourist services provided to them in accommodation and entertainment places.
The study concluded that tourists with mobility disabilities have the right to participate in tourism and recreational activities on an equal basis with others, tourist establishments should pay attention and be committed to providing infrastructure and logistical services that tourists with mobility disabilities. In addition to holding educational courses for workers to identify the needs and desires with mobility disabilities and ways to deal with them.

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