Offshore Vessels employees' perception of Housekeeping Service: Impact on Job Satisfaction and Productivity

Document Type : Original Article

Authors

1 Hotel Studies Department, Faculty of Tourism and Hotels, Alexandria University, Alexandria-Egypt

2 Tourism Studies Department, Faculty of Tourism and Hotels, Alexandria University, Alexandria-Egypt

Abstract

Actually, the stay length of employees in petroleum offshore vessels (OSVs) lasts for many weeks. Unique hospitality services during their accommodation especially the housekeeping (HK) services may help in creating a pleasant and comfortable atmosphere during work period. That's why; the research aims to investigate employees' perception of HK service, and to explore the impact of their perception of HK services on their job satisfaction and productivity regarding the offshore industry in Egypt.
Petroleum Marine Services Company (PMS) was chosen as the main sample to conduct this research and the convenience sampling method was adopted to reach the biggest possible number of respondents in each vessel in the PMS. Using the quantitative approach; data were collected via survey form and analyzed using SPSS.
The findings of 284 respondents revealed a good perception of HK service. Also, the results proved a positive impact of employee perception of HK service on their job satisfaction and productivity. This research presents implications for offshore decision makers.
Key Terms: Offshore, Housekeeping, Perception, job Satisfaction, Productivity.

Keywords

The Scientific Journal of the Faculty of Tourism and Hotels, Alexandria University
Volume 18, Issue 2
December 2021
Pages 181-201

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